PROFILE SUMMARY:
• Four
years working in customer and product support
• Exposure to Sales and Marketing
•
Knowledgeable in networking and router setup
• Computer proficiency in MS office (Word, Power Point and Excel)
ACADEMIC CREDENTIALS:
• Completed Special Education Diploma and Professional Education at Mindanao University of Science and Technology formerly Don Mariano State College
• Completed Bachelor of Science in Computer Science at Xavier University – Ateneo de Cagayan
University
LICENSE:
• Board Passer
- Licensure exam for Teachers on September
2008
WORK EXPERIENCE:
April 2011 - May 2012
AUPAIR Norway
Norwegian Culture Exchange
Studied Norwegian Language Course Level 1 at Folket University.
Feb 2006 – March 2010
Product and Customer Support Representative
Concentrix formerly Linksys
Product Support Representative
• Responsible in walk through installation of new and used routers
• Configures devices for networking and wireless
connection
• Selling clients
extended insurance and extended technical support for the out of warranty products
• Diagnosing devices for replacement or for rebates
• Enters customer information, device information and steps in our system
Customer Support Representative
• Responsible in routing the clients to an online step by step procedure program on how to setup new routers
• Upgrading firmware drivers of
a particular router
• Endorsing a client for walk through trouble shooting and installation
• Enters customer information, device information and steps in our system
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