Overview
Looking for full-time work (8 hours/day)
at $8.59/hour ($1,636.36/month)
Bachelor of Science in Information Technology
Last Active
May 2nd, 2023 (1139 days ago)
Member Since
April 24th, 2010
Profile Description
Over the past 12 years in the BPO industry, I worked as a Customer Service and Sales Associate that handles Billing Inquiry, Product Specific Inquiry, Soft Technical Inquiry and Hard Selling. I was one of the TOP performing associates which help me get promoted to a Subject Matter Expert, which I was assigned to conduct huddles and provide knowledge to the team if there are any updates in the product and process specifics, and also provide assistance to those agents who has question in their current call and take supervisory calls if needed. I undergo training to be a team leader since I was doing very well in an SME position which I was promoted to a Team Leader after 16 months of being an SME. As a team leader my task is to manage the performance of the 14-20 agents which needs to have a daily coaching session on the specified or bottom performing agents, and also conduct a weekly and monthly evaluation to the agents and take supervisory calls if
Top Skills
Other Skills
Basic Information
- Age
- 37
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao Del Sur
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 42
- Influence: 9
- Steadiness: 27
- Compliance: 22
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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