I have 5 years of experience in the BPO industry, including 3 years as a Customer Service Representative for a healthcare account and 2 years as a Real-Time Analyst. In customer support, I handled patient inquiries, insurance verification, and claims assistance with professionalism and empathy. As a Real-Time Analyst, I specialized in real-time monitoring, workforce management, and reporting, providing actionable insights that improved operational efficiency for a healthcare account.
Experience: 1 - 2 years
Skilled in Microsoft Excel with 2 years of experience creating reports, dashboards, and data analysis using advanced functions such as VLOOKUP, INDEX-MATCH, SUMIFS, pivot tables, and conditional formatting. Proficient in transforming raw data into actionable insights to support decision-making and performance tracking.
Experience: 1 - 2 years
Experienced in data analysis with 2 years as a Real-Time Analyst. Skilled in using Excel, and Google Sheets to interpret operational data, track KPIs, and identify performance trends. Adept at transforming complex datasets into actionable insights that support decision-making and improve efficiency.
Experience: 1 - 2 years
I have 2 years of experience as a Real-Time Analyst specializing in data visualization. I designed and maintained dashboards and reports using Excel, Power BI, and Google Sheets, transforming raw operational data into clear visual insights. My visualizations supported KPI tracking, workforce allocation, and rapid decision-making, helping management quickly identify trends and improve team performance.
Experience: 6 months - 1 year
I have 1 year of experience in Instagram marketing, focusing on selling products and engaging with customers. Skilled in creating attractive posts, managing content, and using hashtags to increase reach and visibility. Experienced in handling inquiries, building trust with buyers, and driving sales through effective social media strategies.
Experience: 2 - 5 years
I have 3 years of experience as a Customer Service Representative for a healthcare account. Skilled in handling patient inquiries, insurance verification, and claims assistance with accuracy and empathy. Adept at resolving issues, maintaining compliance with healthcare policies, and delivering clear communication to ensure customer satisfaction.
Experience: Less than 6 months
I have 3 months of experience in lead generation as an intern, focusing on identifying potential businesses in Canada interested in our services. Skilled in researching prospects, initiating outreach, and qualifying leads to support sales efforts.
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Gaurab - Adhikari
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