Overview
Looking for full-time work (8 hours/day)
at $4.69/hour ($909.09/month)
Bachelors degree
Last Active
July 13th, 2017 (3248 days ago)
Member Since
January 8th, 2012
Profile Description
I've managed multiple teams of associates supporting various roles in back-office, voice and chat support. I've worked my way up to becoming an Operations Manager. I have managed a team of supervisors with a minimum of 70-80 FTE's. Primary responsibilities include coaching and mentoring so that they are able to manage performance better. Analyzing performance trends/gaps, initiates action plans and ensures execution. One notable highlight in my career prior becoming a manager is being the sales lead in the program when we launched sales in 2014. The site was consistent at the top with my leadership. Key tasks include 1) initiating skill-building trainings for associates and supervisors alike 2) creating strategic sustainable incentive schemes based on analyzed performance that cater to associates up to managers 3) maintaining a sales-focused environment through sales-generating activities 4) active stakeholder in building sales global process With the roles that I have handled, pretty much I have a good grasp at handling people.
Top Skills
Other Skills
Basic Information
- Age
- 40
- Gender
- Male
- Website
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- Address
- Tests Taken
- DISC
- Dominance: 48
- Influence: 31
- Steadiness: 15
- Compliance: 7
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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