I’ve been in call center industry for US companies for almost 6 years such as Walmart, Dish Satellite, HSBC Bank, etc. I’ve been into both inbound and outbound call center campaigns and even charitable US accounts where in you call phone owners and ask for a donation. I’ve worked for CVS Pharmacy as HR support phone representative where I used to take calls from CVS employees and assist them on their HR concerns. I can definitely handle customer's moods, those ups and downs.
Some of my skills/experience/tools used are:
Slack
Clickbank
Zendesk
Microsoft Office
Videographer
Video Editing
Dropbox
Jing
Put Videos to Wordpress
Manage Youtube Channel
Manage Social Medias
Research - Lead Research and also prospect research
Microsoft Office
Backlinks
Team Management
Task Management tool - ASANA
Data Entry
Email Marketing
Article writing
Blogging
Customer Service
Other Administrative Task
Experience: 5 - 10 years
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