Legal Assistant and Customer Support

Overview

Looking for full-time work (8 hours/day)

at $7.48/hour ($1,440.00/month)

College Graduate

Last Active

June 24th, 2026 (yesterday)

Member Since

March 9th, 2019

Profile Description

Meet Christian, who is currently working as a legal assistant at a law firm in Indiana.

She also has ten years of experience in customer service, technical support, and quality assurance. She excels at answering calls, managing data, and developing process improvements. She consistently exceeded expectations as a frontline employee by delivering exceptional customer service. As a leader, she led the coaching for departments reluctant to enroll in the QA program, resulting in successful onboarding and a more structured team within the organization. She created coaching techniques based on individuals' needs and strengths, thereby building trust and teamwork. She also put better SOPs into place, which decreased call volumes and raised first-call resolution rates.

Well-known for her meticulous approach, analytical mindset, strong problem-solving, and excellence-driven skills. She hopes to improve the company's customer engagement and streamline operations. 

I've completed a 2-week business virtual assistant training, and I'm eager to put the skills I've learned to good use.