EXPERIENCED Executive Assistant | Telemarketer | CSR

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelor of Arts major in English in Linguistics

Last Active

June 2nd, 2024 (733 days ago)

Member Since

December 27th, 2011

Profile Description

I have an excellent ENGLISH communications skills in both written and verbal.
With over 12 years of experience working as a Phone Representative and Admin/Virtual Assistant, I could be the PERFECT contractor for your project.

Here's what I specialize in:

CUSTOMER SERVICE SKILLS:  
Interpersonal Skills| Efficient problem solver | Patient | Consistent 
-Handled 50+ customer interactions per day, giving detailed, personalized, friendly & polite to ensure customer retention 
-Received an average 85% customer satisfaction rating to date, 15% higher than company average

TELEMARKETING SKILLS:
Strong Interpersonal Skill | Persuasive | Positive | Confident
-Proficient in Utilizing CRM | Maintain customer information in client database.
-Proven Track record of working in a fast paced work environment with an average of 70-100 calls per day for outbound calling
-Effective in scheduling appointments for client to meet/close the deal with prospective customers
-Consistently exceeded targets and earned top Performer Awards multiple times in previous companies

VIRTUAL ASSISTANT/ADMIN SKILLS:
Excellent Organizational Skills | Time Management | Solution Oriented
-Expert in MS office and Google Drive applications to create Word Document, build Spreadsheet for Data Tracking/Reporting Analysis, prepare PowerPoint slides for Presentation
-Track record of 100?curacy in Data Entry tasks and works efficiently within a team environment to successfully meet strict deadlines and service level agreements
-Managed appointments and calendar and booked meetings with new and existing clients
-Handle correspondence and transcribe documents and audios
-Manage social media accounts for marketing and advertisment
-Entry Level Skills in WordPress (e.g create or edit posts) Adobe PS (basic photoshop edits)

When you work with me, we both have one goal - Maximize your ROI.
Overall, I pride myself in my ability to intuitively gather, interpret and understand your requirements, as well as develop good client relationship for long-term work.
With my experience working with various of clients and agencies, I fully understand the importance of being professional in dealing with projects and making sure to deliver it on time and 100% fully working.