Service Desk Lead

Overview

Looking for part-time work (3 hours/day)

at $4.96/hour ($360.00/month)

Bachelors degree

Last Active

July 15th, 2026 (11 days ago)

Member Since

February 25th, 2019

Profile Description

Hi, I’m Karizze—a Customer Support and Technical Support Specialist with over 7 years of experience handling high-volume support operations.

I currently work as a Service Desk Team Lead, where I manage daily ticket queues, support a team, and ensure fast and accurate issue resolution. My experience has trained me to stay organized, communicate clearly, and handle customer concerns efficiently—even in high-pressure environments.

Here’s how I can support your business:

Manage customer emails and chat support
Handle ticketing systems (Zendesk, Freshdesk, etc.)
Provide technical troubleshooting and issue resolution
Organize inboxes and ensure no message is missed
Monitor and manage support queues
Document processes (SOPs) for smoother operations

I understand how important fast response times and clear communication are for customer satisfaction. I make sure every message is handled professionally and no issue falls through the cracks.

If you're looking for someone reliable, proactive, and experienced in managing customer support operations—I’d be happy to help.

Let’s work together to make your support system smooth and stress-free.