Global Customer Service Project Manager

Overview

Looking for part-time work (4 hours/day)

at $19.10/hour ($1,818.18/month)

Currently taking my MBA

Last Active

July 6th, 2022 (1445 days ago)

Member Since

December 9th, 2011

Profile Description

PROFESSIONAL SUMMARY
Over 11 years experience in the BPO/ Call Center industry with strong leadership and management experience
o Results-driven quality champion
o Organized, take-charge leader with exceptional follow-through and attention to detail
o Excellent communicator, transcending cultural and language barriers and building rapport at all levels
o Thrives in high-expectation, high-stress environments
o Motivator and helps develop tea ---------- mbers to become leaders
o Patient, hardworking and a fast-learner o
Works well in a team-oriented and/or self-directed environments
CORE COMPETENCIES
o Team/Operations Management
o P&L/budget management
o QA Monitoring and Analysis
o Feedback/Complaints Management
o Multi-site offshore management
o Bench-marking and performance metrics
o Staff development, training and coaching
o Vendor management
o Purchasing/Logistics and Inventory Management
o Customer Service best practices
o Management of multiple customers with stringent SLAs
o Project management
o Exceeds service and quality objectives
o Passionate about leadership by example and customer service excellence
o Data analytics o Time Management
PROFESSIONAL DEVELOPMENT, NOTABLES
o Fluent in oral and written English
Proficient in MS Excel, MS Word, MS Outlook, Visio, Salesforce, SharePoint, Go To Meeting, TeamViewer and Qualtrics
o Familiar with Scru ---------- thodology and Six Sigma DMAIC
o Training
- ITIL Foundation Certification Training
- Microsoft Excel 2013 Foundation: MOS Certification Training
- Microsoft Excel 2013 Intermediate: MOS Certification Training
- Lean Six Sigma Yellow Belt Online Training