April 2012 –
Mar 2015 (Present)
Compliance Officer / Technical Support
Imnica Mail
( International Email Service Provider)
Job Description:
> Troubleshooting
> Assist inquiries
> Assist complaints from subscribers and hosting company
>Create monthly report for CEO
Oct. 2011 –
Mar 2011 Customer Service Representative
Qualfon – Dumaguete Site
Job Description:
> Assist payments
> Assist inquiries
Assist basic troubleshooting
Assist Online purchase
Sept. 2009 – July 2011 Reporting Specialist
Teletech – Dumaguete Site
Job Description:
> Collect, analyze, and create reports for all Teletech Sites ( Mexico, Bacolod,
Dumaguete, Cainta, Moundsville (USA), Orillia Ontario)
> Request logins for all agents
> Investigates and escalates discrepancies on agents metrics directly to clients
> Password resets
> Collects and calculates agent’s metrics for their variable pay.
April ‘ 07 – Sept. 2009 Technical Support Representative
Teletech – Dumaguete Site
Job Description:
> Assist payment
> Basic trouble shooting on their internet connection
>
Creates work orders for technician’s visits.
> Helps in creating their online accounts
Sept ‘ 06 – April ' 07
Customer Service Representative
Teletech –Dumaguete Site
Job Description:
> Assist payments
> Basic trouble shooting on their cable connection
> Creates work orders for technician’s visits.
June’ 05- July ‘ 06
Reservation Officer
( Hotel and Airline )
Philnuri Travel , Rm. 6a Ocean Tower Building,
Roxas , Boulevard, Malate Manila
Job Description:
> Book international and local reservations for both hotel and airline.
> Accepts payments
> Accepts reservations for hotel and airline
Dec’04 – June’ 05 Front Desk Officer
El Rico Suites
1048 Metropolitan Ave., Makati City
Job Description:
> Accepts payment
> Accepts room reservations
> Assists guests
April ’03 – Dec ‘ 04 Executive Secretary
Dr.
Ma. Dominga B. Padilla Eye Clinic
Makati Medical Center
Job Description:
> Accepts payments
> Book patient’s appointments
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