I currently am a Sr. Independent Contributor for Near Hire and Linkages and in c

Overview

Looking for part-time work (4 hours/day)

at $5.68/hour ($500.00/month)

Bachelor of Arts and Sciences Major in MassCommunication

Last Active

November 29th, 2011 (4766 days ago)

Member Since

November 28th, 2011

Profile Description

I design, develop, implement, deliv and evaluate my employer's specific goal which is to provide Accent and Conversational English, as well as Call Center and BPO Awareness and Virtual America Trainings. I manages, hence is responsible for the design, development, implementation, delivery and evaluation of the Academe Linkage Program, an outreach project geared towards identifying and tapping schools/universities in the Region that are likely to offer courses / subjects in Call Centering with the specific goal of increasing the potency of the region’s graduates and to be able to employ an acceptable percentage of graduates from the said schools.
In collaboration with TESDA and all Academe Linkage Partners, manages and is wholly responsible for the design, implementation, delivery and evaluation of the Near Hire Training and Assessment modules in the entire Region.
Of most, i am responsible for the design, development, implementation and delivery of CSAT up-training materials/modules for agents and supervisors geared towards achieving excellent CSAT as per client’s specifics. Then i collaborate with operations managers, training managers and quality managers in improving agents’ communication skills geared towards reaping excellent customer service ratings. I also am responsible for maintaining schedule and timing of a training class including reporting, and documentation.
Furthermore, i assess language quality and communication skills using the accepted form and constructive language feedback to agents and the teachers of training facilities teaching Finishing courses in Call Centering who i train.
Conducting training needs and analysis to address specific hiring and operational prerequisites is also part of my responsibility.