To obtain a responsible position where my skills can be best enhanced. And to en

Overview

Looking for part-time work (4 hours/day)

at $2.27/hour ($200.00/month)

College graduate

Last Active

November 29th, 2011 (4762 days ago)

Member Since

November 28th, 2011

Profile Description

August 2011 – Present
Genashtim Innovative Learning
EPIC COACH
• Facilitating development of learning skills and concepts.
• Providing guidance and encouragement, and maintain a positive attitude.
• Answering and ask questions.
• Encouraging good study habits.
• Tutor in more than one content area
October 2010 – July 2011
Team Leader
SiriusXM – Retentions
Leyte Academic Center, ICOT park, Pawing, Palo, Leyte
Tel No. (053)323-8000
• Motivating and inspiring the team to surpass their potential.
• Monitoring, organizing, and coaching team on a day-to-day basis.
• Communicating the company’s purpose, core values, vision to the front employees.
• Ensuring that the employees follow their schedules properly as designed.
• Handling escalated calls, complaints, questions, and queries as necessary.
• Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.
September 2009 – October 2010
Team Leader
Sprint (Care|Finance)-Collections (First Party)
iQor Inc. (formerly IRMC)
Berthaphil II Compound
Jose Abad Santos St.,
Clarkfreeport Zone, Pampanga
• Coaching and monitoring team as a whole on a day-to-day basis.
• Maintaining and facilitate team work to achieve goals/metrics.
• Assisting newly hired agents.
• Expertise in First Call Resolution.
• Calming upset and irate customers by showing empathy and willingness to help.
• Facilitate Trainings for the agents regarding policy and product updates
• Motivating agents how to overcome their fears and weaknesses.
Agent - Sr. Agent
May 2008 – March 2010
Sprint (Care|Finance)-Collections (First Party) and Basic Troubleshooting.
iQor Inc. (formerly IRMC)
Berthaphil II Compound
Jose Abad Santos St.,
Clarkfreeport Zone, Pampanga
• Assisting agents who need assistance in the absence of the Team Leader.
• Completing the required metrics month