.Customer Service Call Center (inbound/outbound).Telesales Executive.Article Writ

Overview

Looking for full-time work (8 hours/day)

at $2.27/hour ($400.00/month)

Ab Poliical Sciene

Last Active

November 21st, 2011 (4771 days ago)

Member Since

November 21st, 2011

Profile Description

I have been working in a Call Center industry since 2009. Ive handled accounts like: At&t (billing and sales); UnionTelecom; Local.com; Netspend-SKYLIGHT (financial services).
Key Competencies: Excellent communication skills - written and verbal; persuasiveness; problem solving; adaptability; initiative; judgment; tenacious; resilient; negotiation skills; work under pressure; high energy level; planning skills.
Main Job Tasks and Responsibilities; contact businesses or private individuals by phone; deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation; describe products and services;
respond to questions; obtain customer information; obtain possible customer leads; data entry and maintenance of customer/potential customer data bases; follow up on initial contacts; maintain records of telephonic interactions, orders and accounts; proficient in relevant computer applications; good keyboard skills; knowledge of sales principles and methods; knowledge of customer service principles and practices; knowledge of call center telephony and technology; sales experience
Main Job Tasks and Responsibilities:
.answer calls professionally
.respond to customer inquiries
.research required information using available resources
.handle and resolve customer complaints
.provide customers with product and service information
.enter customer information
.process orders, forms and applications
.identify and escalate priority issues
.route calls to appropriate resource
.follow up customer calls where necessary
.complete call logs
.produce call reports