Amazon Seller Central -FBA and FBM
-Managed Amazon Performance Metrics
- Represented IP Complaints to amazon seller performance
- Worked closely with the CEO to provide monthly sales reports and business operations.
- Created SOPS for each department and increased 30% sales and efficiency.- Utilized Feedback Five to generate feedback from customers
- Hired, Trained and mentored product listers, processors and customer service.
- Created a documentation system for all orders using smarthsheet and google docs
- Provided customer service,
- Handled customer returns, replacement, and refunds.
- Communicated with sources like Homedepot, Walmart, Zoro and etc. regarding back order availability, shipments, returns and etc.
- Processed orders and make sure to use cashback sites like Topcashback, Ebates, Upromise and etc.
- Handled AZ guarantee claims and charged back
- Contacted customer for feedback removal- Answered more than 100+
Inventory and Listing
- Managed inventory using software such as Ecomengine, Ecomdash, Skugrid -
- Fixed suppressed listings- uploaded bulk shipments using text files.
- Monitored Buy Box Listings and make sure it has been optimized.
- Researched profitable items using Keepa,Scanlister
- Qualify listings based on criteria for piggyback listings
Ebay
- Used channeladvisor to manage eBay Account/Store
- processed orders
- updated tracking and shipments
- provided feedback for buyers
- Used channeladvisor to manage eBay Account/Store
-handled customer
Customer Service
-worked in Amazon (
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents
- Achieved sales goal and service performance requirement of $10000 monthly target
I have been working for over 8 years as a virtual assistant and I have extensive experience & skills which will be of value to your company.
I consider myself a strong communicator, especially when relaying important policy changes to my team. It is the foundation of all success in business. I am always striving to be a better communicator.
I have also taken training focused on email handling and email support. I would rate myself 9/10 and continually improving!
I have never found it difficult to reach someone and talk about anything. My communication skills both written and verbal are excellent as per my knowledge.
I have 3 years experience of Facebook ads, and google adwords .
I have 5 years experience in WordPress site creation.
I have 5 years of experience as webmaster.
I have experiences setting up some websites and landing pages using HTML and wordpress
I am an experienced call center representative. I've been working for 5 years in a call center industry and I am the BEST in what I do.
Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".
DOES NOT Indicates skill level.
ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake indentity.
If you’re also experiencing a high turnover, try looking inwards. Ask your team if there’s something that needs to change.
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