c980dd21b d0f084

Amazon Manager |Customer Support | Product Lister

80 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 50,000.00/month
( $974 USD )
EDUCATIONAL ATTAINMENT
Post-graduate degree (Masters, Doctorate, etc.)
AVAILABILITY
40 hrs/wk
( $5.63 USD/hr )
EXPERIENCE OVERVIEW
7 years of managing Amazon FBM and FBA Stores.
BASIC INFORMATION
Age:
39
Gender:
Female
Location:
Davao City, Davao del Sur
Tests Taken:

DISC
Dominance:59
Influence:9
Steadiness:20
Compliance:13

English
 C2(Advanced/Mastery)
Last Active:
2022-05-11
Member Since:
2011-11-19
SKILL SUMMARY

Amazon Seller Central -FBA and FBM
-Managed Amazon Performance Metrics
- Represented IP Complaints to amazon seller performance
- Worked closely with the CEO  to provide monthly sales reports and business operations.
- Created SOPS for each department and increased 30% sales and efficiency.- Utilized Feedback Five to generate feedback from customers
- Hired, Trained and mentored product listers, processors and customer service.
- Created a documentation system for all orders using smarthsheet and google docs
- Provided customer service,
- Handled customer returns, replacement, and refunds.
- Communicated with sources like Homedepot, Walmart, Zoro and etc. regarding back order availability, shipments, returns and etc.
- Processed orders and make sure to use cashback sites like Topcashback, Ebates, Upromise and etc.
- Handled AZ guarantee claims and charged back
- Contacted customer for feedback removal- Answered more than 100+ email a day

Inventory and Listing
- Managed inventory using software such as Ecomengine, Ecomdash, Skugrid - nnzwkrbt.nag and etc.
- Fixed suppressed listings- uploaded bulk shipments using text files.
- Monitored Buy Box Listings and make sure it has been optimized.
- Researched profitable items using Keepa,Scanlister
- Qualify listings based on criteria for piggyback listings

Ebay
- Used channeladvisor to manage eBay Account/Store
- processed orders
 - updated tracking and  shipments
 - provided feedback for buyers
- Used channeladvisor to manage eBay Account/Store
-handled customer emails and phone inquiries/issues

Customer Service 
-worked in Amazon (1017-1444), eBay (6635-6622), Pittsburgh Post Gazette (7031-7462) and Linksys-Cisco (7855-4575)
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents
- Achieved sales goal and service performance requirement of $10000 monthly target

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Speaking
  • Tutoring Teaching
  • Writing
  • Blogging
  • Web Content Writing
  • Email Marketing
  • Lead Generation
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Video Marketing
  • Facebook Ads
  • Google AdWords
  • Media Buys
  • Wordpress Development
  • Content Management
  • Cpanel
  • Ecommerce / Shopping Carts
  • Google analytics
  • Webmaster Tools
  • Wordpress
  • Graphics Editing
  • Logo Design
  • Recording Audio
  • Web page Design
  • Accounting
  • Business Plans
  • Payroll
  • Strategic Planning
  • Customer Support
  • Phone Support
  • Social Media Moderation
  • Tech Support
  • Real Estate Services
  • Marketing Project Management
  • Web Development Project Management
  • Writing Project Management

Office & Admin (Virtual Assistant)
EXPERIENCE

I have been working for over 8 years as a virtual assistant and I have extensive experience & skills which will be of value to your company.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I consider myself a strong communicator, especially when relaying important policy changes to my team. It is the foundation of all success in business. I am always striving to be a better communicator.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I have also taken training focused on email handling and email support. I would rate myself 9/10 and continually improving!

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Marketing & Sales
EXPERIENCE

I have never found it difficult to reach someone and talk about anything. My communication skills both written and verbal are excellent as per my knowledge.

SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Video Marketing

Advertising
EXPERIENCE

I have 3 years experience of Facebook ads, and google adwords .

SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Facebook Ads
  • Google AdWords
  • Media Buys

Web Development
EXPERIENCE

I have 5 years experience in WordPress site creation.

SKILL RATING
  • Drupal Development
  • Javascript
  • Joomla Development
  • Mysql
  • PHP
  • Wordpress Development

Webmaster
EXPERIENCE

I have 5 years of experience as webmaster.

SKILL RATING
  • Content Management
  • Cpanel
  • Css
  • Drupal
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • Joomla
  • Managing Servers
  • PSD to HTML
  • Webmaster Tools
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Graphics Editing
  • Logo Design
  • Print Design
  • Recording Audio
  • Shirt Design
  • User Interface Design
  • Video Editing
  • Web page Design

Software Development / Programming
EXPERIENCE

I have experiences setting up some websites and landing pages using HTML and wordpress

SKILL RATING
  • Android development
  • C#
  • Game development
  • iOS development

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Investment Researching
  • Payroll
  • Strategic Planning
  • Tax Preparation

Customer Service & Admin Support
EXPERIENCE

I am an experienced call center representative. I've been working for 5 years in a call center industry and I am the BEST in what I do.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Real Estate Services

Project Management
SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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