I'm more that willing to take any jobs related to contact center and customer ser

Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($500.00/month)

College Graduate

Last Active

November 9th, 2011 (4782 days ago)

Member Since

November 9th, 2011

Profile Description

I've been in a contact center industry since 2006 from different companies. I started as a Broadband Technical support agent, sales agent for sales account, promoted as a Sales Coach, became a Team Coach or a Supervisor and lastly, I was a Quality Assurance Specialist. I've handled refresher course training for sales agents and QA Guidelines training.
As an agent, I know how to assist customers’ concern and providing relevant solutions to their problems by giving them the appropriate product that suites their needs. As a Supervisor, I supervise a team of eReps and Customer Service Advisors and support team operations in meeting the needs of the business by demonstrating outstanding leadership and interpersonal skills, provide clarifications and guidelines to enhance eRep’s understanding and competence relative to client-specific information and handling different customer transactions and ensure timely, accurate and consistent delivery of client-specific information and updates to eReps and identify common and / or critical customer handling issues and escalate it to Team Manager with recommended solutions. Lastly, as a QA Specialist, strictly monitoring the eReps just to make sure that whether live calls or call recordings are within the call guidelines.
I have handled an account that provides tri-channel customer support like phone, chat and email support. With my working experience, working on a shifting schedules was not an issue, I've developed self-motivation and sense of maturity and sense of job ownership.