Virtual Assistant & Project Coordinator | QA, Customer Support & CMS Expert (Ken

Overview

Looking for full-time work (8 hours/day)

at $6.13/hour ($1,181.82/month)

Bachelors degree

Last Active

June 3rd, 2026 (2 days ago)

Member Since

April 18th, 2010

Profile Description

When clients find someone they trust, they keep coming back. I've been rehired repeatedly by the same US, Australian, and Canadian clients across multiple business ventures — and served as the primary support and QA resource for a New Zealand client for over 11 years straight.

That kind of long-term working relationship comes from reliability, adaptability, and genuine investment in a client's success.

With 15+ years of remote experience, I help founders and distributed teams stay organized, deliver quality, and run smoothly day to day.

Here's what I bring to your team:

CMS & Website Management
Deep hands-on expertise in Kentico CMS built over 11 years of daily use — content updates, front-end fixes, issue tracking, and documentation. Also proficient in WordPress and Shopify, and quick to adapt to any new platform with minimal ramp-up time.

QA Testing
End-to-end QA including functional, regression, browser compatibility, and mobile testing — using BrowserStack and BugHerd to catch and document issues before they reach your clients.

Customer Support Operations
Managed multi-account customer support using Freshdesk and TeamDesk, maintaining consistent response times, resolving issues, and keeping clients satisfied across multiple platforms simultaneously.

Project Coordination
Coordinated web projects from planning through launch — tracking timelines, managing deliverables, and keeping communication clear between technical and non-technical stakeholders across distributed remote teams.

Executive & Admin Support
Supported executives across ecommerce, membership platforms, legal services, and mobile app ventures — handling operations, team coordination, scheduling, and day-to-day business activities.

I'm open to long-term remote opportunities and flexible across time zones. My goal is simple — to be the person on your team you can always count on, so you can focus on growing your business.