Hassizza

Admin VA/CSR/Real Time Analyst

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Associates degree

Last Active

July 5th, 2026 (4 days ago)

Member Since

January 13th, 2019

Profile Description

A results-driven professional with 10+ years of experience in Real Time Analysis (WFM), Customer Service, and Admin/Virtual Assistance.

I've worked with global brands like Spotify and Microsoft, where I was recognized as Top Real Time Analyst and Top WFM Performer. I know how to keep operations running smoothly — whether that's monitoring real-time queues, supporting customers, or keeping an executive's calendar organized.

Here's what I bring to the table:
Real Time Analyst – SLA management, intraday capacity planning, routing optimization, and performance reporting using tools like NICE IEX, TeleOpti, Tableau, and WPMS
Customer Service – Email and chat support, order management, complaints handling, and retention strategies via Zendesk, HelpScout, Salesforce, and LivePerson
Admin VA – Data entry, calendar management, project coordination, and reporting using Google Workspace, MS Suite, Slack, Trello, and Basecamp

I'm HIPAA certified, detail-oriented, and reliable. I've been working remotely since 2017 and I know how to deliver results without hand-holding.

If you're looking for someone who can hit the ground running across operations, support, or admin — let's talk!