About Me
I am an IT professional with a strong background in VoIP and network operations, backed by several years of hands-on experience working with leading VoIP providers in Southeast Asia. I specialize in VoIP setup, configuration, and troubleshooting, including IP phones, dialers, PBX systems, and servers. With experience as a NOC Engineer and Network Engineer, I am highly skilled in network management, technical support, and system monitoring. I am detail-oriented, adaptable, and comfortable handling both technical and customer-facing tasks, with additional skills in multimedia editing and basic website design. I take pride in being reliable, proactive, and committed to delivering efficient and high-quality IT solutions.
Experience: 5 - 10 years
Linux System Administrator specializing in PBX, Vicidial, VoIP, dialer systems, server deployment, and backend infrastructure configuration.
Experience: 5 - 10 years
Network Support Specialist experienced in TCP/IP, DNS, NAT, VLANs, routing, switching, circuit monitoring, switch diagnostics, and advanced network troubleshooting using MTR, Traceroute, Ping, and NSLookup, including coordination with last-mile providers for issue resolution.
Experience: 5 - 10 years
Technical Support Specialist experienced in phone, chat, and email support, handling Windows and Linux systems, hardware/software troubleshooting, network and VoIP issues, IT helpdesk operations, and call center technical support.
Experience: 2 - 5 years
AI & Workflow Automation Specialist experienced in Zapier, Make.com, n8n, and GoHighLevel (GHL), building automated workflows, integrations, and process optimization solutions.
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