AI-Enhanced Virtual Assistant | CRM Management | Customer Support & Workflow Sys

Overview

Looking for part-time work (4 hours/day)

at $6.62/hour ($640.00/month)

Bachelors degree

Last Active

July 14th, 2026 (yesterday)

Member Since

December 6th, 2018

Profile Description

Hi, I'm Zandro.

I'm a Virtual Assistant and Customer Support Operations specialist with over 18 years of experience supporting global teams, startups, and remote businesses.

My background combines customer support operations, CRM management, and workflow optimization. I help businesses stay organized, improve operational efficiency, and build systems that make day-to-day work easier for founders and teams.

Over the past few years I’ve also incorporated AI tools into my workflow to help automate repetitive tasks, document processes, and analyze operational challenges faster.

Here are some of the ways I can support your business:

• CRM management and lead tracking
• Customer support and ticket management (Zendesk, Intercom)
• Lead follow-ups and client engagement
• SOP creation and process documentation
• Workflow organization and operational support
• AI-assisted research and automation
• Data organization and reporting

Tools I have experience with include:

Zendesk
Intercom
Dealer Center CRM
Jira
ClickUp
Genesys
SPOT / IMS
Microsoft Teams
ChatGPT / Gemini / Claude

Before transitioning to remote work, I spent many years in leadership roles in the BPO industry where I managed teams, improved support processes, and built documentation systems that helped operations run smoothly.

Today I bring that same operational mindset into my Virtual Assistant work — helping businesses stay organized, scale their support systems, and operate more efficiently.

If you're looking for someone reliable, organized, and proactive who can support your operations and systems remotely, I would be happy to help.

Looking forward to working with you.