Virtual Assistant

As a Quality Evaluator in the BPO travel industry, I specialize in monitoring and evaluating customer service interactions to ensure compliance with quality standards and deliver exceptional customer experiences. I identify performance gaps, provide actionable feedback to agents, analyze and report quality metrics, and conduct quality coaching sessions to drive continuous improvement and operational excellence.

I have experience as a Travel Consultant assisting U.S.-based clients with their travel needs, including booking flights, hotels, rental cars, and activities. I provide end-to-end customer support, from helping clients plan and book their trips to handling post-booking requests such as itinerary changes, cancellations, and reservation modifications. I also coordinate with travel suppliers to resolve booking issues and ensure clients receive timely and effective solutions. With strong communication, problem-solving, and customer service skills, I am committed to delivering a seamless and stress-free travel experience.

I have experience in real estate marketing, specializing in generating and managing online leads while providing excellent customer service throughout the sales process. I assist prospective buyers by answering inquiries, scheduling and conducting property site viewings, and guiding them in choosing the right property based on their needs. I also help clients process reservations, coordinate required documentation, and provide after-sales support to ensure a smooth and hassle-free purchasing experience. I am organized, client-focused, and committed to building trust and delivering exceptional service from initial inquiry to post-sale assistance.

I am a graduate of Management Accounting with hands-on internship experience in an accounting firm. During my internship, I assisted clients with tax preparation and compliance, prepared and organized financial statements, recorded income and expenses, and reviewed receipts and supporting documents for accuracy and completeness. This experience strengthened my attention to detail, analytical thinking, and understanding of accounting principles while developing my ability to handle financial records accurately and professionally.