Emmanuel

Product Specialist – Email Marketing

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Overview

Looking for part-time work (5 hours/day)

at $7.52/hour ($909.10/month)

Bachelors degree

Last Active

July 3rd, 2026 (11 days ago)

Member Since

November 28th, 2018

Profile Description

Experienced Technical Support and Customer Support Specialist with 13+ years of remote support experience across SaaS, technical troubleshooting, and customer success. Currently working as a Senior Product Specialist at Kit (formerly ConvertKit) for 6 years, specializing in email marketing support, automation troubleshooting, integrations, deliverability, and escalated technical cases. Previously worked at Infosys for 3 years as a Technical Support Representative and 4 years at Harte Hanks providing remote technical support and customer service.

Skilled in technical troubleshooting, SaaS support, customer success, email marketing platforms, automation workflows, escalation handling, and live chat/email support. Strong communicator with a customer-focused approach and proven ability to resolve complex issues efficiently in fast-paced remote environments.

Top Skills

Marketing » Email Marketing

Experience: 2 - 5 years

Office and Administration » Transcription

Office and Administration » Data Entry

Other Skills

E-Commerce » Inventory Management » Quality Control

Human Resources

Real Estate » Appointment Setting

Office and Administration » Email Management

E-Commerce » Clickfunnels

Office and Administration » Microsoft Excel

Web Programming » PHP

Web Programming » Javascript

Software » Databases » MySQL

Office and Administration » Personal Assistant

Basic Information

Age
36
Gender
Male
Website
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Address
Cabarroguis, Quirino
Tests Taken
None
Government ID
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