I am a highly motivated customer service and account management professional with over five years of experience supporting U.S.-based clients in logistics, order management, and training. As a certified Six Sigma Green Belt, I specialize in identifying process gaps and implementing data-driven improvements that boost efficiency and elevate customer satisfaction. My background includes leading onboarding and refresher programs, mentoring new hires, and consistently ranking among top-performing agents. I’m proficient in CRM platforms like Salesforce, Shopify, and Gorgias, and skilled in digital tools that streamline operations and enhance team productivity. With a strong foundation in business administration and a passion for innovation, I bring a unique blend of analytical thinking, creative problem-solving, and audience-focused communication to every role I take on.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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