In my four to five years in the call center industry, I have known almost every facet of the industry from assessing prospective employees (HR), to coaching, mentoring, and training in order to help agents become productive in their work. Have also communicated with client companies by updating them of day-to-day operations.
Also, I have helped develop guidelines in teaching non-English speaking students such as Koreans in speaking and writing English. In this Korean owned company, I also taught students myself.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.