Virtual Assistant, Project Coordinator, Email Customer Service, Lead Generation,

Overview

Looking for part-time work (4 hours/day)

at $16.00/hour ($1,408.00/month)

College

Last Active

October 7th, 2024 (70 days ago)

Member Since

October 1st, 2009

Profile Description

Gaia Inc

Support Team Supervisor
March 2020 to present
-  Working knowledge and understanding of digital content delivery
technologies and ability to assist members in troubleshooting issues
tied to digital media delivery
-  Oversee the success of the Support Team by performance
monitoring and quality assurance
-  Develop and provide ongoing training for new and existing Support
TeaUpgrade to see actual infombers
-  Manage the schedule for Support Team, ensuring all shifts are
staffed efficiently
- Assist with forming operational objectives and documenting
processes and procedures, as assigned
-  Write copy for communications, under the direction of management,
to be used in support tickets and knowledgebase
-  Lead regular meetings to report updates, gather feedback, and
deliver best practices for efficiency and quality service
-  Work across departments for service-level product issue escalations
and reporting when needed, and stay current on all product
changes
-  Ability to receive feedback and take action to improve when
appropriate
-  Identify Support Team performance issues and engage management
to resolve concerns, including issuing performance improvement
plans, if needed
-  Provide support for escalated tickets and ensure desired member
experience is fostered in each interaction
-  Ability to work a changing schedule to meet the needs of the
business
-  Perform other duties and projects as assigned 


Food Matters International
Customer Support Team Manager
September 2012 - March 2020
-  Replying to health enquiries from customers through the website
(very detailed templates already in place)
-  Replying to technical enquiries from customers through the website
(very detailed templates already in place)
-  Comment moderation for the Food Matters, Hungry For Change and
FMTV websites (clear instructions provided)
-  Customer Support
-  Order Fulfillment
-  FMTV account management
-  Assisting and approving screenings and sending a welcome
message (template reply)
-  Moderating and responding to Social Media and website comments
-  Scheduling Social Media posts
-  Populate spreadsheets in excel and Google Docs
-  Additional research, administrative projects as required
-  Generating reports and statistics
-  LiveChat support
-  Processing shipping and returns
- ??Email and call support
-  Customer support including product knowledge
-  Internal administration support for FM Head Office team
-  Answering incoming Skype calls, make outgoing calls as required 

Bisnow
January 2014 – December 2020
- List segmenting
- Manage Expense Report by entering receipts to Upgrade to see actual info and reconciling it with
Credit Card Account Statement

30 Minute Hit
January 2011 - December 2013
- Email Customer Service
- Website Auditor
- Admin Support
- Project Coordinator

CruiseMiles
March 2012 - January 2013
- process cruisemiles auctions
- email customer service

What’s Critical
March 2009-September2009
- Provide daily report of activities.
- Maintain weekly action plan for tasks.
- Assist in the production and typing of research reports, white papers and books.
- Add, update and close tasks and “to do” lists for the business by compiling daily activity sheets into online task management system.
- Compile daily activity reports and weekly tasks sheets from employees/contractors into single weekly report of activities for the business.
- Manage Director’s email account by filing emails and notifying director of important issues.
- Coordinate Director’s calendar including adding all association meetings that are highlighted in emails
- Assist with the preparation of invoices and accounts for financial statements
- Assist in the development and regularly updating of the company’s Operations Manual, including the preparation of flow charts.
- Assist in the preparation of PowerPoint presentations, coordinating graphics requirements with the “Graphic Designer”
- Other general administration tasks required by the Director.

Marketing Coordinator
Callbox Sales and Marketing Solutions
2008-2009
Main Responsibilities:
- Schedule and coordinate marketing campaigns
- Set up trade show campaigns per industry
- Establish, maintain, and update files, databases, records, and other documents; develop and maintain data
- Sort, review, screen and distribute incoming and outgoing mail; and ensure timely responses to a variety of routine written inquiries.
- Manage company’s SugarCRM
- Creating and Managing database.
- Email Marketing and Management
- Market Research
- Lead Generation Program

2005-2008
Personal Assistant to the CEO of Callbox Sales and Marketing Solutions
- screening telephone calls, enquiries and requests, and handling them when appropriate;
- meeting and greeting visitors at all levels of seniority;
- organising and maintaining diaries and making appointments;
- dealing with incoming email, faxes and post, often corresponding on behalf of their manager;
- taking dictation and minutes;
- carrying out background research and presenting findings;
- producing documents, briefing papers, reports and presentations;
- organising and attending meetings and ensuring their manager is well-prepared for meetings;
- liaising with clients, suppliers and other staff;
- deputising for the manager, making decisions and delegating work to others in the manager's absence;
- devising and maintaining office systems, including data management, filing, etc.;
- arranging travel and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations
Joined Callbox Sales and Marketing Solutions- Iloilo, November 9, 2004, 3rd floor Avescor Motors Building, M.H. Del Pilar St., Molo Iloilo City 5000
- Worked as an online Hotel Reservations agent (inbound)
- Handled International reservations and have taken incoming calls on a rotating basis from a wide geographic area.
- Booked clients on a specified arrival date and time. In addition to making and confirming reservations, responsibilities include issuing hotel confirmation vouchers and handling payments.
- Transferred to outbound department as an outbound agent, making calls for specific campaigns.
- Assigned as primary agent for appointment setting and lead generation campaigns