• Skilled in the use of Microsoft offices applications and computer fundamentals. • Encoding with a maximum of 50 words per minute. • Skilled in the use of Warehouse Management System (WMS). • Skilled in the use of System Applications and Products (SAP). • Amazon Seller Central and eBay Navigation (Account Management).
• PPC Forecast & Building Campaigns in Amazon. • Communicates effectively in speaking and writing, works well under pressure to meet deadlines, easy learner and can work with less supervision.
I have 3 years and 7 months experience with Office & Admin (logistics company) as office staff/encoder/invoicer. I've worked on daily inbound and outbound reports, monthly reports for manpower attendance and generates invoicing to SAP system. Also, I have 5 years experience with Office & Admin (Amazon Consultant Agencies) as Virtual Assistant. My task is on account management catalog work in Amazon Seller Central. Basically, I've worked on manage inventory, fixing listings that have issues or errors and filing cases through Amazon Seller Support, fixing suppressed listings, manage excess inventory, shipment reconciliation, fix stranded inventory, remove unfulfillable inventory, customer feedback removal, return refund and other concession, creating cases to reactivate listings and reimbursements, monthly caselogs report, inventory adjustment, creating listings in bulk (uploads) or manually, building parentages. I have eBay experience also such as fixing inventory listings that have issues, collecting customer emails and a little bit of customer service that responds to customer messages/questions through email. I have experience also running PPC Forecast & building campaigns and using tools such as teikametrics, Helium10, tactical arbitrage and fba.support for wholesale tasks.
During my student trainee in Philcom Company, I was assigned at Traffic Department - Directory Assistance which provides Telephone Handling Customer Support and Phone Support. Also, I have 1 year experience with customer service on Amazon and Ebay that responds to customer messages/questions thru Email Support.
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