Jon

Virtual Assistant | IT/OT Support Specialist

With Timeproof

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Overview

Looking for full-time work (12 hours/day)

at $3.33/hour ($960.00/month)

Bachelors Degree

Last Active

June 26th, 2026 (yesterday)

Member Since

October 1st, 2018

Profile Description

Dedicated IT professional with a strong foundation in system administration, network security, and technical support. Experienced in managing cloud infrastructure, virtualized environments, and endpoint security. Proven track record in streamlining technical operations through efficient remote troubleshooting and service management, with advanced proficiency in MS Dynamics AX 2012 for ticketing and customer service. Committed to delivering high-quality, reliable IT solutions and documentation to drive organizational efficiency.

Key Skills at a Glance:
Infrastructure & Cloud: MS365, Cloud Cisco, VM Server Management.

Security & Remote Support: Fortinet, Bitdefender, AnyDesk, TeamViewer, VNC.

Service Management: MS Dynamics AX 2012 (Ticketing & Customer Service).

Documentation: Network & Workflow Mapping via MS Visio.

Top Skills

Customer Support » Technical Support

Experience: 6 months - 1 year

Serves end users in resolving hardware and software issues by fielding telephone calls , email communication and via Remote Desktop/Applications (Anydesk, VNC viewer, TeamViewer) diagnosing problems and performing troubleshooting activities.

Office and Administration » Microsoft Excel

Experience: Less than 6 months

Office and Administration » Data Entry

Experience: Less than 6 months

Other Skills

Office and Administration » Email Management

Office and Administration » Personal Assistant

E-Commerce » Inventory Management » Quality Control

Real Estate » Appointment Setting

Office and Administration » Travel Planning

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 134: DISC
Dominance: 29
Influence: 18
Steadiness: 42
Compliance: 11: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”