Janna
Operations Manager with 18+ years of Industry Experience
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $16.55/hour ($3,200.00/month)
Bachelors degree
Last Active
July 15th, 2026 (3 days ago)
Member Since
September 20th, 2018
Profile Description
I bring over 18 years of experience in operations and customer experience leadership, primarily within the BPO industry, with additional exposure to fintech and e-commerce environments.
My expertise covers end-to-end operations, including service delivery, quality assurance, workforce management, and capacity planning. I’ve led cross-functional teams and supported both on-site and remote operations to ensure consistent performance and efficiency.
I have a strong track record of driving results, improving CSAT, optimizing processes, and enhancing overall operational performance. My focus is on building structured, scalable systems that enable teams to perform at a high level and deliver measurable business outcomes.
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 10+ years
Professional Services » Management Services » Call Center Operations Management
Experience: 10+ years
Other Skills
Marketing » Content Creation » Social Media Content Creation
Experience: 1 - 2 years
Marketing » Social Media Management
Experience: 1 - 2 years
Office and Administration » Data Entry
Experience: Less than 6 months
Office and Administration » Email Management
Experience: Less than 6 months
Basic Information
- Age
- 39
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Montalban, RIZAL
- Tests Taken
- IQ
- Score: 124
- DISC
- Dominance: 39
- Influence: 21
- Steadiness: 17
- Compliance: 23
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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