Rudgie

Experienced Dispute Analyst • CLAY Certified Expert

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Overview

Looking for full-time work (8 hours/day)

at $16.60/hour ($3,200.00/month)

Bachelors degree

Last Active

June 30th, 2026 (8 days ago)

Member Since

September 20th, 2018

Profile Description

With over 8 years of proven experience in dispute resolution, fraud investigation, and customer support, I bring a results-driven approach to managing chargebacks, building customer trust, and ensuring compliance across platforms like PayPal, Stripe, and Shopify.
I’ve worked with leading companies such as JP Morgan Chase and TELUS International, resolving complex disputes, handling escalated issues, and providing efficient, empathetic support. As a CLAY Certified Expert, I’m also skilled in lead generation, data enrichment, and CRM optimization — giving businesses a competitive edge in outbound and retention strategies.
???? Core Skills: • Chargeback & Dispute Management (Visa, Mastercard, Amex, PayPal, Shopify)• Fraud Detection & Resolution• Technical & Customer Support (Zendesk, HubSpot, Salesforce, Airtable)• Lead Generation & CRM Enrichment (Clay Certified)• AI Automation (Zapier, N8N, ---------- )• English & Tagalog fluency
I am detail-oriented, proactive, and thrive in high-volume, fast-paced environments. My passion lies in helping businesses reduce financial losses, maintain client satisfaction, and optimize backend operations with smart automation and sharp execution.
Currently seeking: Remote roles in Dispute Resolution, Customer Support, Chargeback Management, or CRM Optimization.
Let’s work together to scale your business through excellent support and data-driven strategies!

Top Skills

Marketing » Marketing Automation

Experience: 1 - 2 years

Certified CLAY Expert

Customer Support » Customer Service » Chargeback Analysis

Experience: 2 - 5 years

Seasoned Chargeback Analyst with a solid background in fraud resolution and customer dispute management gained from roles at JP Morgan Chase and other leading companies. Skilled in investigating chargebacks, adhering to platform-specific policies (e.g., PayPal, Shopify), and delivering timely and effective resolutions to maintain client trust and satisfaction. Leveraging expertise in fraud detection and prevention, I have consistently ensured accurate handling of disputes, minimized financial losses, and improved resolution outcomes. My experience also includes crafting tailored solutions and communicating effectively with customers and stakeholders to resolve complex issues efficiently.