am a quality-focused IT professional with over 6+ years of experience as systems and software/hardware support specialist. Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance. Comfortable operating in a wide range of platforms and environments. Effective communicator, able to explain complex processes in easy-to-understand terms for end users. Skilled in proactive identification and resolution of critical systems, web-based applications and desktop issues.
You will find me to be technically well-versed, well-spoken, energetic, confident, and personable, the type of person on whom your customers will rely. As mentioned above, I have a wide breadth of technical helpdesk and phone support experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met.
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