What’s important for me than experience is having the Integrity and the urge t

Overview

Looking for full-time work (8 hours/day)

at $1.41/hour ($272.73/month)

College Undergraduate

Last Active

March 1st, 2012 (5213 days ago)

Member Since

September 14th, 2011

Profile Description

Core Strengths and Skills
• Considered as a highly dedicated, Competent, honest, proactive and loyal individual who is able to work with efficiency with colleagues and teammates.
• I strongly believe in continuous training and education in general.
• Has an Excellent communication and writing skills.
• Able to resolve Persistent Technical Issues which needs further troubleshooting.
• Ability to adapt to a changing Environment and is Able to work in shifts.
• Extensive knowledge of Windows Operations Systems and software.
• Has the Ability to do other duties per Assigned.
Professional Experience
• Customer Care Rep., Sykes Asia Inc., Mabolo, Cebu City. May 2009 – Oct. 2010
• Customer Relations Support Through Voice Conversation.
• Provides Tier 1 Technical Assistance through Voice Conversation on Prepaid Mobile Phones.
• Tier 2 Technical Support Rep., Convergys Cebu., Oct. 2010 – April 2011
• Provides Tier 2 Technical Assistance through Voice Conversation.
• Assist Home Clients in Troubleshooting Persistent Internet Connection Issues.
• Responsible for handling all persistent Open cases.
• Technical Support Pro. 2, Stream Global Services.,
May 2011 - Present
• Tier 2 Technical Assistance on troubleshooting Hardware Issues on Gaming Consoles.
• Responsible for handling and forwarding Cases up for Tier 3 Escalation.
• Assigned as a 1 UP / Floor Walker or as an Agent Support for persistent Cases.
Other Skills and Experiences:
• WordPress Setup | SEO Marketing and Research – 2 Years
Web Blog - http://www.ronsilvoza.com
SEO Tools: SEO Keyword Lookup, AMR – Article Marketing Robot and Such.