“To gain useful experience from a reputable company which foster career and pe

Overview

Looking for part-time work (4 hours/day)

at $3.78/hour ($363.64/month)

Bachelor of science in computer science

Last Active

September 14th, 2011 (5398 days ago)

Member Since

September 12th, 2011

Profile Description

November 2006 – February 2009
First Advantage Inc.
Senior Quality Executive
- Responsible in generating reports and properly distribute it to the team
- Responsible in updating client specifics in a report
- To action on escalations whenever applicable
- Informing the client of any insufficiencies and updating them of its status
- Responsible for the delivery of report with the satisfaction and guidelines of the Clients
- Responsible in client queries and makes sure to achieve client satisfaction in the absence of -The Client Manager
November 2003 – January 2005
APAC Customer Services Inc.
Assistant Team Leader
-Directly supervises TSR/s.
- Responsible in call monitoring, coaching, setting expectations, analyzing and managing performance, planning coverage and monitoring schedule adherence, assigning and directing work, appraising and motivating performance.
- Responsible for delivery of customer satisfaction, business results and employee satisfaction in order to ensure achievement of scorecard and client goals.
- Effectively communicates corporate and business expectations to all team members. Uses a variety of reports to evaluate team performance relative to goals.
- Analyzes areas of opportunity to develop, document and implement employee action plans. Delivers corrective action and recommends terminations.
- Handles escalated calls, takes/makes calls in order to maintain program level subject matter expertise.
- Attends calibration sessions. Performs client or APAC related administrative duties as necessary.
-Complies with and ensures compliance with local, state, and federal regulations and laws governing business operations as well as corporate and client policies, procedures and guidelines.