Go-to Customer Service Rep and Order Entry Specialist

With over 18 years of customer support experience across banking, eCommerce, and tech, I deliver fast, empathetic, and solution-focused support through phone, email, chat, and SMS. I communicate clearly, stay calm under pressure, and take full ownership of every issue to ensure customer satisfaction.

Experienced in processing customer orders accurately and efficiently from order placement to delivery. Skilled in verifying order details, updating order status, handling cancellations, refunds, and exchanges, and resolving order-related issues. Proficient in using Shopify, Zendesk, and other customer service tools while ensuring timely and accurate order fulfillment.

With 7 years of remote work experience, I efficiently manage administrative tasks, scheduling, inbox coordination, data entry, and team communication using tools like Google Workspace, Slack, Notion, and Microsoft Office, delivering organized, reliable, and proactive support with minimal supervision.

With years of experience supporting online retail brands, I’ve handled order inquiries, returns, product questions, and fulfillment coordination via platforms like Shopify, Zendesk, Gorgias, and Happy Returns, ensuring smooth transactions and a positive shopping experience for every customer.

I’ve handled both basic and advanced troubleshooting through phone, email, chat, and SMS, assisting users with software navigation, account issues, connectivity problems, and platform errors. I excel at breaking down technical concepts into simple instructions, guiding customers step-by-step until fully resolved.