Hello! I'm
I have worked as a customer service with different BPO companies and had an opportunity with Microsoft Windows Answer Desk being a Technical Support and promoted as a Quality Specialist for over 3 years. In these roles, it's my responsibility to communicate with all guests/customers, clients, concerning booking, reservations, issues with their computer through by Telephone, Chat and
Also, I have over 7 years of extensive experience Managing Short Term Vacation Rentals listed on Airbnb, VRBO, Homeaway,
My daily task is consists of guest communications, managing maintenance, and housekeeping team through
My skills include:
-Rockstar Airbnb Virtual Assistant
-Respond To Guest Inquiries
-Screen Potential Guests and make bookings
-Staff management (Cleaner and Maintenance Team)
-Schedule Cleanings with the Housekeepers
-Coordinate services with the local property manager
-Provide Support for my Guests-Send welcome, check-in, and post-stay
-Troubleshoot problems that may arise
-Manage listing calendars and availabilities
-Write and respond to guest reviews
-Prospecting New listings
-Achieving 5-star ratings and Superhost Status
-Resolutions Claims (Damage Protections) through Airbnb platform
Experience with:
-Airbnb
-VRBO (HomeAway)
-Guesty
-Hostaway
-Hostfully
-FurnishedFinders
-Breezeway
-Slack
-August Home lock
-Klevio lock
-Google Workspace
-PriceLabs
-ZIllow
-Google Suite
Etc
Experience: 5 - 10 years
Managed short-term and long term rental properties, overseeing day-to-day operations, tenant relations, and maintenance requests to ensure smooth property functioning. Handled leasing and tenant coordination, including applications, lease agreements, move-ins/move-outs, and rent collection. Coordinated with vendors and contractors for maintenance, repairs, and improvements, ensuring timely completion and cost efficiency. Ensured compliance with local regulations, safety standards, and company policies.
Experience: 5 - 10 years
Managed high-volume email correspondence, prioritizing messages, drafting professional responses, and ensuring timely follow-ups to support business operations. Organized and maintained inboxes, implemented labeling/folder systems, and tracked important communications to improve workflow efficiency. Handled confidential information with discretion, maintaining professionalism in all internal and external communications. Coordinated schedules and appointments via email, streamlining communication between teams, clients, and stakeholders.
Experience: 2 - 5 years
Accurate and efficient in entering, updating, and managing data across spreadsheets, databases, and CRMs. Experienced in maintaining data integrity, organizing information, and performing repetitive tasks with attention to detail and speed.
Experience: 5 - 10 years
Proficient in using Google Workspace (Docs, Sheets, Slides, Drive, Gmail, and Calendar) for efficient collaboration, file management, and communication. Skilled in creating reports, organizing spreadsheets, managing shared drives, and streamlining workflows to support smooth business operations.
Experience: 5 - 10 years
Ensures products or services meet specific quality standards and regulatory requirements. We achieve this through various methods including conducting audits, testing, and implementing quality control processes, ultimately enhancing product consistency and customer satisfaction
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