Operations Team Lead

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Associates degree

Last Active

June 30th, 2026 (9 days ago)

Member Since

August 5th, 2018

Profile Description

Performance-driven Team Leader with over 16 years of diverse experience
spanning military service, customer service, sales, and operations leadership. During
my nearly seven years with TDCX, I led cross-functional collaboration across clusters
and tiers, facilitated client business reviews, delivered data-backed performance
insights, and executed targeted action plans to consistently achieve and exceed KPIs. I
take pride in developing high-performing teams through structured coaching,
transparent communication, and strong accountability.

Before moving into leadership, I built a solid customer experience foundation at
Sykes Asia, where I handled complex customer concerns and earned a role within the
escalations team. I also proved my ability to drive revenue and build client
relationships as a recognized top-performing Marketing Sales Professional representing
Mitsubishi Motors and Hyundai, consistently meeting quotas and managing end-to-end
sales processes, including bank and loan coordination.

My early career in the Philippine Air Force instilled in me discipline, resilience,
and integrity—qualities that continue to define my leadership style today. I lead with
empathy, structure, and a strong results orientation, ensuring both people development
and business success remain priorities.