Customer Support Manager / Graphic Designer / Photographer

Overview

Looking for full-time work (8 hours/day)

at $15.00/hour ($2,640.00/month)

Bachelor of Secondary Education

Last Active

June 8th, 2023 (635 days ago)

Member Since

August 24th, 2011

Profile Description

A professional with combined experience in the BPO Industry as a Front-Line Technical Support Representative, Subject Matter Expert and a Certified Trainer for over 6 years and a freelance career as a Technical Support Team Lead for a multi-national Web Hosting Company based in the US.
Tasks as a support professional included but not limited to:
- Providing client support and technical issue resolution via E-Mail, phone and other electronic medium
- Configured software to connect to Internet application and website servers
- Provided training to clients in the use of system and applications that allows client access to the Web Hosting server
- Obtained general understanding of OS and application operations related to company offered services
- Identified and corrected or advised, on operational issues in client computer systems
- Performed creation of new accounts and modification of existing accounts using company-provided software tools and via WHMCS and other Ticketing systems.
- Performed basic to advanced DNS troubleshooting.
Also proficient in accomplishing work assignments and ensuring Excellent Customer Service Satisfaction as my top priority. I am also capable of handling a team of professional support representatives and working under pressure in a fast-paced multinational setting. I am flexible as to working schedule and willing to work on other field.
As a Trainer, I have directly participated in selecting the right candidates by participating in the interview process to help determine the candidates that meets the qualifications of the job offer. Along with that, I conduct the training process to the selected applicants to determine whether or not they are ready to take on the challenge of their daily tasks as support representatives in both my tenure in the BPO industry as well as in my freelance career as a Technical Support Lead.