Customer Service & Operations Expert | Care Coordinator/Scheduler | Real Estate V

Overview

Looking for full-time work (8 hours/day)

at $6.61/hour ($1,280.00/month)

Associates degree

Last Active

July 17th, 2026 (6 days ago)

Member Since

July 25th, 2018

Profile Description

Hi! I'm Cris, a Customer Support, Operations, and Admin VA with 10+ years of experience working with US and Australian clients.

I help businesses keep their customers happy while making sure operations run smoothly behind the scenes. In my role at a telehealth mental health clinic, I manage 50+ daily tickets in Intercom, coordinate referrals, scheduling, intakes, insurance verification, billing inquiries, and technical support. I also serve as a Care Coordinator, EHR Super User, Google Admin, and trainer for new hires, helping improve our team's CSAT score to 92%.

I also have experience as a Real Estate VA, where I started as a cold caller before taking on transaction coordination, rental property management, collections, customer support, CRM updates, and administrative tasks.

In e-Commerce, I managed 60+ customer tickets daily through Zendesk via phone, email, and chat, assisting with orders, deliveries, returns, refunds, replacements, and inbound sales.

I also have experience supporting Australian clients through SpinTel AU as an Escalation and Retention officer.

Tools: AdvancedMD, InSync, TherapyNotes, ---------- , HubSpot, Intercom, Zendesk, AdvancedMD, InSync, Google Workspace, Microsoft Office, Trello, Jira, Pipedrive, Slack, RingCentral, Dialpad, Zoom, and more.

I'm proactive, easy to work with, quick to learn, and the kind of person whose role naturally grows because I take initiative and enjoy helping wherever I can. Let's talk!