Danilo

Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $5.66/hour ($1,090.91/month)

Bachelors degree

Last Active

June 24th, 2026 (today)

Member Since

June 25th, 2018

Profile Description

I have five years of experience in the call center industry, specializing in healthcare and customer service roles. My career began in 2018 as a Customer Service Representative, where I handled inbound calls from providers, insurance companies, and patients to verify authorizations (approved, denied, deferred, or pending) and confirm patient eligibility via insurance portals. I also managed provider claims, assisting doctors and insurers in tracking the status of filed claims and ensuring the submission of necessary supporting documents. Additionally, I conducted appointment setting, scheduling patient consultations for specialists in fields like ophthalmology, hematology oncology, and acupuncture, while maintaining detailed appointment notes and providing reminders.
From 2022 to 2023, I served as a Healthcare Executive, where I assisted patients with billing inquiries, processed payments, and guided them through charity applications or discount programs. Most recently, starting in June 2023, I worked as an Insurance Verification Representative for over a year. In this role, I verified patient insurance through EPIC software or insurance portals, ensuring seamless support even during system downtimes.
This diverse experience has given me a solid foundation in healthcare processes, customer support, and administrative operations within the BPO industry.