Customer Support VA|Bookkeeper | Xero and QBO Certified

Overview

Looking for full-time work (8 hours/day)

at $9.91/hour ($1,920.00/month)

High school diploma

Last Active

June 29th, 2026 (23 days ago)

Member Since

June 25th, 2018

Profile Description

I am a detail-oriented Virtual Assistant, Customer Support VA, and Bookkeeper with over 8 years of experience in the BPO industry and more than 4 years supporting businesses remotely. I help clients manage daily operations, deliver excellent customer service, and maintain accurate financial records.

I bring a strong combination of administrative support, customer service, CRM management, and bookkeeping expertise. I also have hands-on experience with Zoho CRM, where I manage customer data, track interactions, and maintain organized and accurate records.

1. Services I Offer

1.1 Virtual Assistance and Administrative Support
Data entry and web research
File organization and documentation
Report creation and task coordination

1.2 Customer Support (Email and Chat)

Handling customer inquiries professionally
Resolving issues efficiently and empathetically
Order tracking and follow-ups
Managing support tickets and ensuring customer satisfaction

1.3 CRM Management (Zoho CRM)

Managing and updating customer records
Tracking leads and sales pipelines
Data cleanup and organization
Maintaining accurate and up-to-date CRM systems

1.4 Bookkeeping (Xero and QuickBooks Online)

Bank and credit card reconciliation
Accounts receivable and payable
Recording income and expenses
Creating invoices, bills, and purchase orders
Maintaining accurate financial records

1.5 Content Management

Uploading and formatting blog posts and web pages
Managing content in WordPress
Ensuring proper structure and formatting

Tools and Systems
Google Sheets and Google Docs
Microsoft Excel and Microsoft Word
Xero and QuickBooks Online
Hubdoc and Dext
Zoho CRM
Slack, Outlook, and Gmail
WordPress

I am committed to delivering accurate, efficient, and reliable support to help businesses run smoothly. I look forward to working with you.