Quality Analyst and Technical Support Professional with experience in QA, custom

Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

June 29th, 2026 (11 days ago)

Member Since

June 5th, 2018

Profile Description

With 7 years of experience in BPO operations, Quality Assurance, and Technical Support, I specialize in improving customer experience, ensuring service quality, and providing reliable technical solutions. I have developed strong expertise in Quality Assurance, Customer Support, Technical Troubleshooting, Data Analysis, and Process Improvement.

Throughout my career, I have handled call monitoring, email and chat audits, transaction evaluations, quality reporting, root cause analysis, agent coaching, and performance improvement initiatives. I am skilled in creating QA reports, analyzing trends, identifying process gaps, and providing actionable recommendations to improve team performance and customer satisfaction.

I also have experience in web hosting support, domain management, DNS troubleshooting, email support, and server-related concerns, where I assisted customers in resolving technical issues while maintaining service reliability and customer trust.

I am proficient in using tools such as Google Workspace, Microsoft Office Suite, quality monitoring platforms, reporting dashboards, CRM systems, ticketing systems, and communication tools to manage tasks efficiently and deliver accurate results.

My previous roles as a Quality Analyst and Technical Support Specialist have strengthened my ability to work independently, manage priorities, collaborate with teams, and deliver high-quality outcomes. I am committed to providing dependable support, attention to detail, and solutions that help businesses improve their operations and achieve their goals.