Customer Service, Data Entry, Call Center

Overview

Looking for part-time work (4 hours/day)

at $5.62/hour ($545.45/month)

BS Information Technology

Last Active

February 16th, 2022 (1569 days ago)

Member Since

July 23rd, 2011

Profile Description

Computer and English Teacher, (May 2016 - Present)Navamindarajudis Krungthepmahanakhon SchoolDuties and Responsibilities? Improve English skills of students in various nationalities in terms of speaking, listening,reading, and writing.? Teach students the basic of Computer studies and Conversational English? Handles Mini-English Programs classes? Monitor/update lesson history of students? Provide corrective feedback and ensure that the students understand each lesson? Design lesson plans and develop curriculum materials focused on practical, survivalEnglish
Dedicated Moves Team, Case Manager ?(March 31, 2014 – April 29, 2016)Telstra, Telstra International Philippines Inc.Duties and Responsibilities? Duties include answering telephone call inquiries and promoting Telstra’s products andservices.? Educates customers on the usage of products/services and additional available benefitsand services.? Investigates and resolves complaints to ensure customer retention and satisfaction; helpsothers identify solutions for common problems.? One point of contact of the customer's move request; We make sure that services isalready working in the new address.
Sales Representative (July 2011 – January 2014)Fingerhut - vCustomer, PhilippinesSince 1948, Fingerhut has grown from a small entrepreneurial business into a nation-widedirect retailer, delivering shop-at-home convenience and a wide selection of products bothonline and through regular mailings to our customers. Fingerhut makes buying easilyaffordable by providing credit options and low monthly payments with aMetaBank/Fingerhut Credit Account issued by MetaBank.Their customers' satisfaction is always their first priority. They make the best products andthe best name brands readily available. They also offer many product exclusives that youjust won't find elsewhere. Fingerhut's commitment to quality and service is evident everytime you shop, with valuable benefits like:? Convenient Credit? 30-Day Home trial? Low Monthly Payments (with MetaBank/Fingerhut Credit Account)? Doorstep Delivery
Duties and Responsibilities? Greet customers in courteous, friendly and professional manner using agreed uponprocedures.? Confirm customer understanding of the solution and provide additional customereducation as needed.? Serve customers requesting for a supervisor
? Receive customer calls of requests for products and services.? Consult with customers about their product or service needs or their wants.? Investigate what products and services the customer will need even if they may notknow what they need. Probing as to what they want and present what they feel theymay need dependant on their needs and wants.? Promote/Upsell Figerhut products to customers? Facilitate discussions about product updates and issues with customer service agents? Monitor, update, and evaluate performance of the team based on goals set by thecompany? Collate and analyze Report Results? Identify areas for improvement and come up with action plans together with the teamand immediate supervisor? Process payment arrangements for customers to ensure highest level of customersatisfaction on a first call basis.
Customer Service Officer/Sales Consultant (April 2010 to October 2010)Savior Fair Pte Ltd (Singapore)? Answered to enquiries on telephones, on products and offered leads to marketingforce.? Upsell hair packages to walk-in clients and to existing clients.? Successfully organized appointments between employees and clients.? Responsible for typing reports, memos and other correspondence.? Kept detailed messages from the person called upon, containing name, call timingand business nature.? Accepted and distributed messages and mails to proper departments andemployees.? Excellent interpersonal, communication and customer service skills.? Superb time management skill.
Customer Care Representative (October 2007 – December 2008)IBM – Sprint Account, CONVERGYS Corporation
CONVERGYS, a Multi-National Corporation, is a global leader in relationship management,delivering a broad range of customer and HR solutions, backed by technology, businessanalytics and consulting services. Convergys is uniquely and exclusively focused on helpingclients make smarter decisions about enhancing relationship with clients and employees toimprove business performance. Headquartered in Cincinnati, Ohio, Convergys employsnearly 75,000 employees who serve clients in over 70 countries, speaking more than 35languages, from 79 sites across the globe.
Duties and Responsibilities? Greet customers in courteous, friendly and professional manner using agreed uponprocedures.? Listen attentively to customer needs and concerns; demonstrate empathy.? Clarify customer requirements; probe for and confirm understanding of the requirementof the problem.? Meet customer requirements through first contact resolution.? Confirm customer understanding of the solution and provide additional customereducation as needed.? Prepare complete and accurate work and update customer file.? Communicate effectively with individuals/teams in the program to ensure high qualityand timely expedition of customer requests.? Customer Service 2nd level support for Sprint Telecommunications Company based inthe USA? Discuss and resolve billing and other product and services issues? Promote/Up-sell Sprint products to customers? Provision plans and services for customers in the system? Perform basic equipment troubleshooting
? Ensure customer satisfaction? Process payment arrangements for customers to ensure highest level of customersatisfaction on a first call basis.
Technical Support Representative (January 2007 – September 2007)Charter Communications Account, TeleTech Management CorporationTeleTech is a leading global business process outsourcing (BPO) company that provides afull range of front- to back-office outsourced solutions.They perform all of the business critical support processes efficiently and effectively, lettingtheir clients remain focused on their core strategy, competition, and market agility.
Duties and Responsibilities? Greet Customers in courteous, friendly and professional manner using agreed uponprocedures? Provide technical support to customers of a certain American DSL company.? Troubleshoot issues involving software for customers and different types of modems.? Diagnose computer and modem problems.? Provide sufficient knowledge and answer customers’ question about the service given tothem.? Assist customers with their issues.? Provides product information requests, describing product features, activating customeraccounts and resolving customer complaints.? Provide Technical Support for Mac