Leo
General VA / Customer Chat/Email Support for Ecommerce
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.65/hour ($896.00/month)
Bachelors degree
Last Active
July 7th, 2026 (yesterday)
Member Since
May 24th, 2018
Profile Description
Customer Support Specialist & Virtual Assistant | 8+ Years Remote Experience
Results-oriented support professional with 8+ years delivering high-quality remote service for US-based eCommerce and Shopify/POD brands. Specialized in
Core Competencies:
Customer Support: High-volume ticket management via Zendesk, Freshdesk, Gorgias, and Olark — covering order status, product inquiries, shipping delays, returns, and dropshipping issues
Admin & VA Tasks: Data entry, inbox management, scheduling, documentation, and process improvement
CRM & Tools: GoHighLevel (GHL), Shopify admin, and a growing stack of AI productivity tools
Resolution-Focused: Consistent first-contact resolution through empathetic, clear communication — reducing repeat contacts and improving CSAT
What Sets Me Apart:
Proactively identifies ticket patterns and recommends process improvements
Works independently with minimal supervision in a fully remote setup
PH timezone (GMT+8) — strong overlap with US mornings, afternoons, and evenings
Fast learner, quick to onboard onto new platforms, tools, and SOPs
Availability: 30–40 hours/week | Flexible scheduling | Open to paid trial
Top Skills
Customer Support
Experience: 5 - 10 years
Worked as a CSR (chat and email) for 8 years at a US Company.
Customer Support » Social Media Moderation
Experience: 5 - 10 years
Worked as a CSR at a US company for 8 years
Other Skills
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Additional task as a customer support at a US company for 8 years
Office and Administration » Data Entry
Experience: 5 - 10 years
Additional task as a customer support at a US company for 8 years
Marketing » Social Media Management » Social Media Marketing
Experience: 5 - 10 years
Additional task as a customer support at a US company for 8 years
Marketing » GoHighLevel
Experience: Less than 6 months
Additional task as a customer support at a US company for 8 years
Office and Administration » Email Management
Experience: 5 - 10 years
Additional task as a customer support at a US company for 8 years
Basic Information
- Age
- 41
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Pagadian City, Zamboanga del Sur
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.