On-line customer service/data encoder/typing/survey job

Overview

Looking for full-time work (8 hours/day)

at $1.70/hour ($300.00/month)

B.S. in Hotel and Restaurant Administration

Last Active

July 19th, 2011 (4978 days ago)

Member Since

July 19th, 2011

Profile Description

Handled inbound calls from existing Smart corporate subscribers, VIP & Infinity clients regarding Smart Communication’s products and services and acts
as bridge / pointperson for resolution of accounts between the inbound subscribers and the different departments/ Wireless Centers, Technical Department and Fulfillment Department respectively.
Cater to aftersales requirements & provides Basic Unit troubleshooting to existing & potential clients.
Monitor real time call handling of Customer Care Officers
Conducts Spotcheck for company’s new products and services
Prepares and deploy Skills Verification Examinations Annually
Spearheads calibration with program partners for uniformity in call monitoring based on the concurred Call Coaching Tool
Monitors monetary exposures and postreview priority service requests from different departments and
prepared monthly and quarterly results of assigned program/department.
Handles reservation inquiries and creation of passengers itinenerary and flight details. Handles ticketing concerns at the Central Ticketing Office, Airport and at the US Embassy Central Airline Ticketing Office