A job that has something to do with data entry like PDF file to MS Word or MS Ex

Overview

Looking for full-time work (8 hours/day)

at $0.94/hour ($181.82/month)

College Graduate - Bachelor of Science in Nursing

Last Active

July 20th, 2011 (5433 days ago)

Member Since

July 18th, 2011

Profile Description

I am very familiar with MS Word, MS Excel and MS Powerpoint Presentations
I know how to use PhotoScape and Sony Vegas Pro 10.0
What i do as a technical support representative:
• Perform network diagnostics on customer LANs, and carrier networks to identify root causes of problems
• Resolve assigned trouble tickets.
• Consult with customers, asking probing questions to drill down to the root of a specific problem or request.
• Analyze reported information and identify the proper solution must be implemented
• Document problems and solutions before, during and after resolution.
• Test solutions to validate that the customer's request has been fulfilled.
• Utilize software toolset to identify and resolve customer problems.
• Escalate issues to the next level when common solutions do not work.
• Create awareness of newly discovered issues within the system