Results-driven professional with nearly 8 years of experience in collections, customer service, and account management. Proven track record in handling both local and international accounts, including high-volume operations and complex delinquent cases. Skilled in debt recovery, client communication, negotiation, and performance management, with experience progressing from Collections Agent to Supervisor.
Demonstrates strong multitasking abilities, attention to detail, and the capacity to manage large workloads efficiently handling up to 10,000 cases and supporting over 1,000 calls daily. Adept at building customer relationships, resolving concerns, and achieving targets under pressure.
Highly adaptable and capable of supporting various roles, including virtual assistance, telemarketing, financial analysis support, and customer service. Committed to delivering results, improving processes, and contributing to overall business growth.
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 5 - 10 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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