Versatile and detail-oriented professional with a strong background in customer service, healthcare administration, and virtual assistance. Nearly six years of experience in the BPO industry as a Customer Service Representative, complemented by extensive hospital experience in Medical Records, front desk operations, HMO coordination, and executive-level secretarial work to the MedicaL Director. Proven success in virtual roles, including lead generation for an Australian client, ESL tutoring for Chinese students, and serving as a Medical Virtual Assistant for a Houston-based physicians’ organization. Recognized for adaptability, strong communication skills, and the ability to deliver high-quality support in both on-site and remote settings.
Experience: 6 months - 1 year
As a Medical Virtual Assistant, we cater patients needs in scheduling appointments, inquiry about their medications and their clinic record, prescription refills, calling clinics for referrals. Answer inquiries from other companies about patient's records. Sending lab orders to facilities. Acquiring medical records from other clinics.
Experience: 1 - 2 years
Email management, Coordinate meetings and documentation, dealing with clients
Experience: Less than 6 months
Experience: 6 months - 1 year
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