I have been with Customer service work for 10 years and have smoothly managed a team.
I could do phone calls, manage a team, handle emails, create reports, do back office work and many more.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.