I’ve built my career in sales, customer service, and leadership, with over 8 years of experience in the BPO and SaaS industries. I enjoy connecting with clients, understanding their needs, and offering solutions that drive results. As an Account Executive at Zoom, I handled the full sales cycle from prospecting and product demos to pipeline management and closing deals.
I also have experience leading teams, where I focused on coaching, improving performance, and increasing conversion rates. I’m hands-on with data and use it to track progress and hit targets. Overall, I’m results-driven, adaptable, and always looking for ways to grow and contribute more.
Experience: 2 - 5 years
I have several years of experience as a Team Supervisor, managing daily operations and ensuring targets are met through KPI tracking, including conversion, productivity, and quality. I focused on coaching and developing team members through feedback, call reviews, and skill-building in sales and customer service. I also handled performance analysis, reporting, and coordination with other teams to keep operations running smoothly, while driving a consistent, results-oriented team culture.
Experience: 2 - 5 years
I’ve worked with different companies (Samsung Australia, ATT, Comcast, Vistaprint) handling customer and technical support, and I’ve also led teams where I coached them on delivering excellent customer service.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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