Overview
Looking for full-time work (8 hours/day)
at $4.22/hour ($818.18/month)
BS Computer Engineering
Last Active
July 1st, 2021 (1801 days ago)
Member Since
June 20th, 2011
Profile Description
I have a total of 16 years experience in BPO industry and currently as Team Leader in Onstar sales and renewal department. I have been assigned to sales and customer service account. The following are my responsibilities and tasks as a team leader:
1. Handling/ Answering supervisor calls
2. Coach team members on their performance on a regular basis, and write and deliver bi-annual performance appraisal.
3. Through coaching, ensures Agent metrics are achieved, i.e., PTV, Schedule Adherence, Attendance.
4. Meet or exceed all deadlines for reporting.
5. Demonstrate skills at analyzing trends and assist in creating action plans that determine a solution.
6. Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
Top Skills
Other Skills
Basic Information
- Age
- 44
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 9
- Influence: 9
- Steadiness: 41
- Compliance: 41
- Government ID
- Sign Up with Pro Account to View
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