Call Center Management/Project Management/Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

July 26th, 2017 (2778 days ago)

Member Since

March 22nd, 2010

Profile Description

You're getting my services for a bargain. Let me tell you why. I spent the last 12 years working for a top BPO company, Convergys, where I was responsible for over a thousand employees as a Site Director. But that's not a biggie. What I consider a big deal is how I worked my way up from the phones as an agent, team leader, senior team leader, operations manager, senior operations manager and eventually a director. I have worked off 5 different sites across the Luzon and Visayas islands and have travelled to the US and UK for client trainings and meetings. I have extensive experience in collections (banking and telco), fraud and healthcare.
Along with my personal career advancement are the promotions of those who report to me. Well-versed and adept in contact center operations management and small to medium-sized business operations, I have very strong skills in the following areas:
- Planning and target-setting
- Implementations
- Follow-through
- Coaching and Talent Development
- Performance Management
- Employee Engagement
- Program start-ups and Implementations
- Process Improvement
- Change Management
- Profit and Loss Managment
- Hiring
- Client Relations
- Staffing and forecasting
On the side, I have a year's worth of freelance writing job, having worked for a start-up advertising agency and expat magazine as an accout executive and writer.
I don't want to bore you with so much details on paper. It's my experience that the best professional relationships are forged through conversations where I can answer any questions you have and get to know you and your organization better. In today's world, we can solve most of our problems if communications are clear and all parties are aligned with the vision and expectations of performance. I'm willing to undergo training and I'm a fast study.
Let's chat soon; gotta rush now as my dogs are out eating my herbs.
Referrals available upon request. Add me up in Skype: xxxxx.