Given the chance, i would love to work as a customer support, but if the job req

Overview

Looking for full-time work (8 hours/day)

at $2.16/hour ($418.18/month)

College level (took up Computer Engineering)

Last Active

June 22nd, 2011 (5463 days ago)

Member Since

June 16th, 2011

Profile Description

hi, my first job was with globe telecommunications here in the Philippines, I've worked there as a customer service representative, dealing with customer concerns, ranging from billing, technical issues or if the customer just want to vent out or give comments regarding our service.. after that, i went to Teleperformance Philippines, since i had experience working in a telecommunication company they assigned me to Sprint account, it's a telecommunication company in the U.S.A. and again I'm working as a customer service representative, main job was to receive calls, solve customer issues with minor troubleshooting in terms of network and phone issues.. after 6 months, i was promoted and was chosen to be a part of the Quality Assurance Analyst REVO team, as a Quality Assurance analyst REVO team, my job is to listen to a recorded call, evaluate it and score it as well, unlike other Quality Assurance Analyst, we in REVO team are the one who give coaching to the agent who owns the recording.. after a year, my company absorbed the BPO of DELL here in the Philippines, i saw that as an opportunity for me to grow so i requested a transfer of account, after a month, I'm with DELL account working as a Level 2 technical support for small and medium businesses in the U.S.A. and Canada. My job also includes up selling and
making it sure that every call is an opportunity for the customer to remind them and educate them of what happened so they would know first at hand what to do if the same issue arises.